"An amicable, instructive handbook for anyone looking to grow in a technological field."
From Chapter 1- Communication
People rarely remember the details of a crisis, but they do remember how the people working on it responded.
No one in management wants to read an email that contains more than 4 sentences.
From Chapter 2- Bettering Yourself
Always present information one level higher than you can.
One of the best things you can do for yourself, whether you like your job or not, is to constantly learn.
From Chapter 3- Perception By Others
Ask yourself, truthfully, if you had someone competent come in from the outside and become your new boss, what would that person see?
Volunteer for everything. This is especially important when no one is actually looking for volunteers.
From Chapter 4- The Review
The first thing you have to do is not make the review an event.
From Chapter5- Moving Up
Assume every email you write will get forwarded.
If you live by the idea that management will recognize your hard work and reward it with a promotion without you having to say anything, it's really time to wake up.
From Chapter 6- Handling The Boss
In the field of information technology, it's almost always the case that you have imperfect information and therefore will need to make some decisions without knowing every detail.
If you're strutting around thinking that you are smarter than the boss (you likely are), or that you don't need that buffoon's input (you do), you will quickly convert your bad boss into a serious problem boss.
From Chapter 7- Being The Boss
Ninety percent of being a good manager is about becoming a good listener.
Nothing matters more than an employee's direct manager in terms of whether they like working for a company or not.